Terms of service

Last updated: September 2026

Welcome to LankanCart. These Terms of Service govern your access to and use of the LankanCart website, online store, products, services, and related features.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.

1. About LankanCart

LankanCart is an online platform providing Sri Lankan groceries, fresh fruits and vegetables, bakery products, frozen items, household products, and other Sri Lankan products to customers in the UAE.

LankanCart also supports Sri Lankan brands, suppliers, manufacturers, farmers, and businesses by providing access to ecommerce, retail, distribution, marketing, and B2B opportunities.

2. Eligibility

By using this website, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide during an order or account registration is accurate and complete.
You will use the website only for lawful purposes.
You will not use the website in a way that could damage, disrupt, or interfere with our services.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.

However:

Product images may vary slightly from the actual product.
Packaging or labeling may change according to the manufacturer's updates.
Product availability may change without notice.
Fresh produce may naturally vary in size, shape, colour, and appearance.
Product weights and quantities may vary where products are sold by weight or are naturally variable.

We reserve the right to correct errors or update product information when necessary.

4. Prices

All product prices displayed on the website are in United Arab Emirates Dirhams (AED) unless otherwise stated.

Prices may change without prior notice.

Applicable taxes, delivery charges, and other applicable fees will be displayed during the checkout process where applicable.

LankanCart reserves the right to correct pricing errors, including where an incorrect price has been displayed due to a technical or system error.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing your order, you may receive an order confirmation. An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to:

Accept or decline an order.
Cancel an order where necessary.
Limit quantities of products purchased.
Cancel orders affected by pricing, inventory, technical, or other errors.
Contact you for additional information where required.

If we cancel an order after payment has been made, any applicable refund will be processed according to our Return & Refund Policy.

6. Pre-Order Products

Certain products, particularly products in our Fruits & Vegetables and Bakery collections, may be displayed as Pre-Order.

A Pre-Order is a paid purchase and is processed through the normal LankanCart checkout and payment system.

By placing a Pre-Order, you understand that:

The product may not be immediately available for delivery.
Availability may depend on sourcing, preparation, production, or delivery schedules.
The expected delivery timing may vary.
We may contact you if there is a significant change affecting your order.

Pre-Order products remain subject to our Return & Refund Policy.

7. Delivery

We deliver to selected locations within the UAE according to our available delivery zones and schedules.

Delivery times may vary depending on:

Delivery location
Product type
Product availability
Fresh produce schedules
Bakery schedules
Order volume
Weather or other circumstances outside our reasonable control

An estimated delivery date or time does not constitute a guaranteed delivery time unless specifically stated otherwise.

Customers are responsible for providing an accurate delivery address and contact information.

8. Fresh, Bakery and Perishable Products

Fresh fruits, vegetables, bakery products, frozen products, and other perishable goods require special handling.

Customers should ensure that someone is available to receive deliveries where necessary.

Because of the nature of these products, they may not be eligible for ordinary returns or change-of-mind refunds. Please refer to our Return & Refund Policy for further information.

9. Payments

We may offer different payment methods through our website, including available online payment methods and other payment options displayed during checkout.

You agree to provide valid and accurate payment information.

We do not store complete payment-card information on our own systems where payment processing is handled by third-party payment providers.

Payment transactions may be subject to the terms and privacy policies of the relevant payment provider.

10. Customer Accounts

You may be able to create an account to access features such as:

Order history
Saved addresses
Account information
Faster checkout
Other account-related features

You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account.

Please notify us if you believe your account has been accessed without authorization.

11. Promotions and Discounts

From time to time, LankanCart may offer promotions, discounts, coupons, or special offers.

Promotions may have additional terms, including:

Expiry dates
Minimum order requirements
Product or collection exclusions
Quantity limits
One-time-use restrictions

Promotions cannot be exchanged for cash unless otherwise stated.

LankanCart reserves the right to modify or withdraw a promotion where necessary.

12. Website Use

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Introduce malicious software or harmful code.
Interfere with website functionality.
Copy or reproduce website content without authorization.
Use automated systems to excessively access or collect website information.
Attempt to compromise the security of the website or other users.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

13. Intellectual Property

Unless otherwise stated, the content available on the LankanCart website, including:

Logos
Branding
Text
Graphics
Images
Product presentation
Website design
Layout
Software
Other original materials

is owned by or licensed to LankanCart and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, or commercially exploit our content without prior written permission.

Product names, trademarks, logos, and other brand materials belonging to third-party manufacturers and suppliers remain the property of their respective owners.

14. Third-Party Services

Our website may use third-party services such as:

Payment processors
Delivery services
Analytics providers
Marketing platforms
Social media services
Shopify and related ecommerce services

These third-party services may have their own terms and privacy policies.

LankanCart is not responsible for the independent policies or practices of third-party services.

15. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be:

Available without interruption
Error-free
Free from technical issues
Free from viruses or other harmful components

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

16. Limitation of Liability

To the extent permitted by applicable law, LankanCart will not be responsible for losses arising from circumstances beyond our reasonable control, including certain delivery delays, service interruptions, technical failures, or events outside our control.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

18. Changes to These Terms

LankanCart may update these Terms of Service from time to time.

When changes are made, the updated version will be published on this page together with the revised "Last updated" date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the applicable laws and regulations of the United Arab Emirates and the relevant jurisdiction in which LankanCart operates, subject to any mandatory consumer-protection rights applicable to you.

20. Contact Us

If you have questions about these Terms of Service, please contact us:

LankanCart
Dubai, United Arab Emirates

Phone:

l (04) 570 8127

l +971 588 661212

l +971 55 707 1427

WhatsApp: