Refund policy
Last updated: September 2026
At LankanCart, we want you to receive your products in good condition and as expected. Because we sell fresh, perishable, frozen, bakery, grocery, and other food products, our return and refund policy varies depending on the type of product.
1. Fresh Fruits & Vegetables
Due to the perishable nature of fresh fruits and vegetables, we generally do not accept returns.
However, if your order arrives with products that are:
- Damaged
- Spoiled
- Rotten
- Incorrect
- Significantly different from what you ordered
please contact us as soon as possible after delivery.
We may request clear photos or videos of the product and packaging to assess the issue.
Where the issue is verified, LankanCart may provide a replacement, refund, store credit, or another appropriate resolution.
2. Bakery Products
Fresh bakery products are perishable and generally cannot be returned after delivery.
If you receive a bakery item that is damaged, spoiled, incorrect, or not in acceptable condition, please contact us as soon as possible after delivery with photos of the product.
After reviewing the issue, we may provide a replacement, refund, or store credit where applicable.
3. Grocery & Non-Perishable Products
For eligible non-perishable products, return requests may be accepted if the product is:
- Damaged upon delivery
- Incorrect
- Defective
- Received in an unacceptable condition
Products must be unopened and unused where a physical return is required.
Please contact us as soon as possible after receiving your order.
4. Frozen Products
Because frozen products require controlled storage conditions, we generally do not accept returns after delivery.
If a frozen product arrives damaged, incorrectly supplied, or in an unacceptable condition, please contact us immediately after delivery.
We may request photographs or other information before determining the appropriate resolution.
5. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.
After verification, we may arrange a replacement, refund, or store credit for the affected item.
6. Damaged Products
If your product arrives damaged, please take photographs of:
- The damaged product
- The product packaging
- The outer delivery packaging
and contact us as soon as possible.
This information may be required to verify the issue and process your request.
7. Pre-Order Products
Products marked as Pre-Order can be purchased and paid for through our normal checkout.
Pre-order products may include fresh fruits, vegetables, and bakery products.
Because these products are prepared, sourced, or arranged based on expected availability, cancellation or refund requests may be subject to review.
If there is an issue with a pre-order product when it is delivered, please contact us as soon as possible so that we can assess and resolve the issue.
8. Change of Mind
We generally do not accept returns or refunds for food, fresh produce, bakery, frozen, or other perishable products simply because the customer has changed their mind.
For eligible non-perishable products, please contact us to determine whether a return may be possible.
9. Refunds
Once your refund request has been reviewed and approved, the refund will be processed using the applicable payment method or another agreed method.
The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
10. Store Credit or Replacement
Depending on the circumstances, LankanCart may offer:
- A replacement product
- A refund
- Store credit
- Another appropriate resolution
The resolution will depend on the nature of the issue, product type, and availability.
11. How to Contact Us
For return, refund, damaged-product, incorrect-order, or missing-item requests, please contact us with your order number and relevant details.
LankanCart
Dubai, United Arab Emirates
Phone:
l (04) 570 8127
l +971 588 661212
l +971 55 707 1427
WhatsApp:
l +971 588 661212
l +971 55 707 1427
Email: info@lankancart.com
For product issues, please provide photographs where applicable so our team can review the request more quickly.
12. Policy Changes
LankanCart reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page with the updated date