Shipping policy

Last updated: September 2026

At LankanCart, we deliver authentic Sri Lankan groceries, fresh fruits and vegetables, bakery products, frozen items, and other products across selected areas of the UAE.

Our delivery schedules may vary depending on your location and the type of products in your order.

1. Delivery Areas

We currently provide delivery services to selected locations across the UAE, including:

  • Dubai
  • Sharjah
  • Ras Al Khaimah
  • Abu Dhabi
  • Fujairah

Delivery availability and charges may vary depending on your location.

Available delivery options and applicable charges will be displayed during checkout.

2. Standard Grocery Delivery

For standard grocery and non-perishable products, our general delivery timeframe is:

Next-day delivery

Orders are normally delivered within 1 business day, subject to product availability, order processing, and the selected delivery area.

3. Fresh Fruits & Vegetables Delivery

Fresh fruits and vegetables follow scheduled delivery days depending on the emirate.

Dubai & Sharjah

Fresh fruits and vegetables are delivered:

Every Wednesday and Friday

Ras Al Khaimah

Fresh fruits and vegetables are delivered:

Daily

Abu Dhabi

Fresh fruits and vegetables are delivered:

2nd and 4th Thursday of each month

Fujairah

Fresh fruits and vegetables are delivered:

1st and 3rd Saturday of each month

Delivery schedules may occasionally change due to product availability, weather, logistics, or other operational circumstances.

4. Bakery Delivery

Bakery products may follow specific preparation and delivery schedules depending on product availability and delivery location.

Where applicable, the available delivery date will be shown during the ordering or checkout process.

Because bakery products are fresh and perishable, delivery timing may differ from standard grocery products.

5. Pre-Order Products

Products marked Pre-Order are paid orders and may require additional preparation, sourcing, or scheduling before delivery.

Pre-order products may include:

  • Fresh fruits
  • Fresh vegetables
  • Bakery products
  • Other products specifically marked as Pre-Order

The applicable delivery schedule or estimated delivery date will be communicated through the website, checkout process, or order confirmation where available.

6. Mixed Orders

If an order contains products with different delivery schedules, such as standard groceries together with fresh fruits, vegetables, or bakery products, the applicable delivery schedule may be determined by the products requiring the later or scheduled delivery date.

Where possible, LankanCart will aim to deliver eligible products together to provide a convenient customer experience.

The final applicable delivery arrangement may depend on product availability, delivery location, and operational requirements.

7. Delivery Charges

Delivery charges, where applicable, will be displayed during checkout before you complete your order.

Delivery charges may vary according to:

  • Delivery location
  • Order value
  • Product type
  • Delivery schedule
  • Promotional offers
  • Other applicable delivery conditions

Any applicable free-delivery threshold or promotion will be clearly communicated on the website.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Please ensure that your address includes, where applicable:

  • Building name or number
  • Apartment or villa number
  • Street
  • Area
  • Emirate
  • Contact number
  • Any useful delivery instructions

LankanCart may contact you if additional information is required to complete the delivery.

9. Receiving Your Order

Please ensure that someone is available to receive the order at the selected delivery address.

For fresh, frozen, bakery, and other temperature-sensitive products, customers should receive and store the products appropriately as soon as possible after delivery.

10. Delivery Delays

We aim to deliver orders within the applicable delivery schedule. However, delivery times may occasionally be affected by circumstances outside our reasonable control, including:

  • Traffic
  • Weather conditions
  • Road restrictions
  • Vehicle or logistics issues
  • Product availability
  • High order volumes
  • Supplier delays
  • Public holidays
  • Other unforeseen circumstances

If a significant delay affects your order, we may contact you using the contact details provided with your order.

11. Failed Delivery

If delivery cannot be completed because:

  • Nobody is available to receive the order
  • The delivery address is incorrect or incomplete
  • The customer cannot be contacted
  • Access to the delivery location is unavailable
  • The customer requests a delivery change

additional delivery arrangements or charges may apply.

For fresh, frozen, bakery, and other perishable products, we may be unable to redeliver the products if their condition can no longer be maintained.

12. Damaged or Incorrect Deliveries

Please check your order when it arrives.

If you receive:

  • A damaged product
  • An incorrect product
  • A missing product
  • A spoiled or unacceptable fresh product

please contact LankanCart as soon as possible after delivery.

Photos of the affected product and packaging may be requested to help us investigate the issue.

Please refer to our Return & Refund Policy for information about refunds, replacements, and other resolutions.

13. Delivery Notifications

Where available, LankanCart may send order and delivery updates through email, SMS, WhatsApp, or other communication methods using the contact details provided by the customer.

14. Changes to Delivery Information

If you need to change your delivery address or delivery details after placing an order, please contact us as soon as possible.

We cannot guarantee that changes can be made after an order has entered the delivery or preparation process.

15. Contact Us

For questions about delivery, please contact us:

LankanCart
Dubai, United Arab Emirates
Phone / WhatsApp: +971 58 866 1212
Email: info@lankancart.com